Contact

Many questions are answered faster through the site itself:

Looking for a nursing home?

Use our search on the homepage or compare facilities side by side

Want a facility recommendation?

We provide data, not recommendations — our Compare tool is the right place to evaluate options

Question about ratings methodology?

See our About Our Data page for a full explanation

Looking for violation details?

Browse the Violation Explorer to search by facility, type, or severity

Data issue

Believe a facility's data on our site doesn't match CMS records? Let us know and we'll investigate (see the data correction process below)

Media & press

Journalists and researchers are welcome — we're happy to explain our methodology or provide context on the data

Business inquiry

Interested in premium facility profiles, B2B data access, or partnership opportunities

General

Anything else — feedback, accessibility concerns, or general questions about the site

Contact Info Coming Soon

We're setting up a dedicated contact email and form for BetterCareSearch. Check back shortly — we'll have it ready soon.

All facility data on BetterCareSearch comes directly from the CMS Provider Data Catalog. We sync our database monthly when CMS publishes new data.

Data looks wrong on our site

First, cross-check the facility's current record directly at data.cms.gov. If it matches what we show, the discrepancy is in the CMS source.

CMS data is incorrect

Errors in the underlying CMS dataset must be disputed directly with CMS. Facilities can contact their regional CMS office or Medicare Care Compare to initiate a correction.

Our site shows something different from CMS

This is what we want to hear — it likely means a sync issue or a data transformation bug on our end. Contact us with the facility name, the field in question, and the value you see on both sites.

Update timeline

Once a correction is confirmed, it will appear on BetterCareSearch within our next monthly sync cycle.